Emergency, booking or consult -
all answered.
AI distinguishes between burst pipe and routine maintenance. Emergencies land with you instantly. Standard runs automatically.
14 day trial · no contract
Plumbing businesses have the specific challenge of inquiries varying massively in urgency. A leaking pipe at 11pm needs handling in 30 minutes. A boiler service request can wait two days. Both need to be prioritised correctly.
If you can’t do that, two bad things happen: either emergencies get lost because you’re not free, or you chase every standard call and burn time.
Our AI understands the difference. Emergency = phone push, escalation, guaranteed callback. Standard = booking made, inquiry qualified, you handle later.
One inquiry. Booked in seconds.
Phone call, WhatsApp or a message on Sunday night - your system answers instantly, asks the essentials and books. You only see the finished result.
Seconds, not hours.
While you work, the system takes over. Politely, in your tone, around the clock - always with the next open slot ready.
- Replies in under 60 seconds - nights and weekends included
- Asks the right things: what, when, how urgent
- Mr Lang
Help, water is leaking under our radiator and it won't stop!
- Blacklyne
This is an emergency. Please close the radiator valve - I'm connecting you to the on-call engineer right now.
< 3 s - Mr Lang
Okay, doing it. Thanks!
- Blacklyne
Mr Brenner will call you in under 2 minutes. He already has your address.
< 2 s
Every channel. One inbox.
Phone, WhatsApp, Instagram, email - all in one place. No paper chaos, no three phones, nothing slips through.
- One inbox instead of five apps
- Emergencies are detected and routed straight to you
What kills inquiries in your trade.
Industry-specific pain points from daily operations.
Emergencies missed when you can’t pick up
Burst pipe at 10pm. Customer calls twice. Reaches nobody. Calls competitor emergency line. Lost.
Hard to separate urgent from standard
You pick up every time, full attention. More than half isn’t urgent. Time gone.
Service contracts forgotten
Boiler check due. Nobody reminds. When something breaks, customer goes elsewhere.
WhatsApp damage photos go nowhere
Customer photos the leak, sends. You see it 6 hours later. Floor flooded.
Quotes take forever
You drive over, look, estimate. Daily grind. Quote arrives 3 days later. Customer already booked elsewhere.
On-call eats your evenings
Every call might be an emergency - so you pick up. At dinner, at night. Most turn out to be standard.
10 minutes late = half of them gone.
Local customers are impatient. If you don’t reply in seconds you lose them to the next business. Blacklyne replies in under 60 seconds - every day, including Sundays.
Blacklyne replies in under 60 seconds.
Here is what changes for you.
Emergency routing automatic
System asks: water damage? Boiler off? Person affected? Emergency → call to you in 60 seconds.
Service reminders automatic
Annual boiler check. Reminder 4 weeks ahead. Booked. You’re there before it breaks.
Damage photos auto-analysed
Customer sends photo. AI asks position, water volume, pressure. You arrive prepared.
Standard inquiries self-qualify
Bathroom refit? System asks measurements, preferences, budget. You quote in 10 minutes instead of 60.
More emergency work
Whoever answers 24/7 wins the emergency market. Highest margins, less competition.
Quiet evenings, still reachable
The system filters: standard gets booked, only real emergencies are put through. You’re off without being offline.
4 steps.
Your system is live.
From day one it picks up the phone, replies on WhatsApp, and lands the morning summary on your screen.
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Inquiry comes in
Phone, WhatsApp, Instagram, Facebook, email. Any channel. Caught. Evenings. Weekends. Always.
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System responds
In your tone. Asks the right standard questions, gathers what you actually need, proposes a slot. No back-and-forth.
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Slot is booked
Customer picks a slot. Straight into your calendar. Reminders 24h and 2h before. No double-bookings.
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Morning briefing
Over coffee everything lands on your phone. What ran overnight. Who needs a quote. What slots are today. 60 seconds, done.
What businesses say.
Setup took half an hour. Just runs. Morning summary is gold.
Last week 3 jobs I’d have missed before. The emergencies alone pay for the system.
Common questions in your trade.
Q Can the system really detect emergencies?
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Can the system really detect emergencies?
Yes. We train it on your trade. Water damage, gas smell, boiler off in winter - all emergency. Maintenance, consultation, quotes - standard.
Q What if I have shift rotation?
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What if I have shift rotation?
Routing by shift plan. AI knows who’s on call when. Call routes to the right colleague.
Q Service contracts - how do we manage them?
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Service contracts - how do we manage them?
CRM stores who has what contract. Reminders automatic. You remember nothing.
Q Can it tell tenants from owners apart?
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Can it tell tenants from owners apart?
Yes. System asks role. Some jobs need owner approval. AI sorts upfront.
Q Won’t this feel impersonal to my customers?
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Won’t this feel impersonal to my customers?
The opposite: someone calling about water damage mainly wants help right now - and they get it, day and night. The AI is calm, clear and friendly. The moment it’s a real emergency, you or your on-call engineer are on it.
Q What does the system cost - is it worth it on my margins?
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What does the system cost - is it worth it on my margins?
Website from €69/month plus setup, Smart Reception by scope. A single extra emergency callout a month covers it several times over. 14-day trial, cancel anytime.
You only pay when
it brings you revenue.
14 days free. No upfront. No contract. If it doesn’t work - we’re done. If it does - we talk about the next step.
full features · no CC
only when it works
we build - you work
Or call us directly: +44 7868 279362