Privacy Policy

1. Who we are

This site is operated by Blackmont Holding LLC, trading as Blacklyne ("we", "us", "our"). Our Australian office is located at 152 St Georges Terrace, Perth WA 6000, Australia.

For privacy enquiries: [email protected].

2. What we collect

We only collect personal information that is reasonably necessary for our business. This usually means:

• Contact details you give us (name, email, phone, business name) when you book a call, fill in a form, or email us.
• Conversation content when you speak with us, message us on WhatsApp, or use the booking calendar.
• Technical data when you visit the site: IP address, browser type, pages viewed, referring URL. Used for analytics and security only.

3. How we use it

We use personal information to:

• respond to enquiries and provide our services;
• send transactional messages (booking confirmations, invoices, system notices);
• improve the site and our products;
• meet legal obligations (tax records, dispute handling).

We do not sell personal information. We do not use it for unsolicited marketing.

4. Disclosure

We may disclose personal information to service providers that help us run the business, such as:

• cloud hosting (Cloudflare; data is processed via global edge network with EU and US locations);
• email delivery (transactional email providers);
• payment processing (Stripe, Inc.);
• calendar / scheduling tools (LeadConnector / GoHighLevel);
• analytics (privacy-respecting, aggregated only).

Each of these providers is bound by their own privacy commitments and processes information only as needed to perform their service.

5. Overseas disclosure

Because we are an international business with offices in Germany, the United Kingdom and Australia, personal information may be processed and stored outside Australia, in particular in the European Union, the United Kingdom and the United States. By using the site you consent to this transfer. We take reasonable steps to ensure overseas recipients handle personal information in line with the APPs.

6. Security

We protect personal information with technical and organisational measures appropriate to the risk: TLS 1.2+ encryption in transit, access controls, principle of least privilege, regular review of third parties.

7. Retention

We keep personal information only as long as needed for the purpose it was collected, plus any legally required retention period (typically up to 7 years for invoices and tax records under Australian law).

8. Your rights under the APPs

You can ask us at any time to:

• access the personal information we hold about you;
• correct it if it is wrong or out of date;
• delete it (where we are not legally required to keep it);
• stop using it for a specific purpose.

Write to [email protected]. We respond within 30 days.

9. Complaints

If you believe we have breached the APPs, write to us first at [email protected]. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Cookies

We use only essential cookies to make the site work (e.g. preferences). We do not use cookies for advertising or third-party tracking. You can disable cookies in your browser at any time.

11. Changes to this policy

We may update this policy from time to time. The current version is always at this URL. Material changes will be highlighted in a banner on the site for at least 30 days.

Last updated: 2026-06-06.