Terms of Service

1. Parties

These terms are between Blackmont Holding LLC, trading as Blacklyne ("Blacklyne", "we"), and the business or individual that engages our services ("you"). Our Australian office is at 152 St Georges Terrace, Perth WA 6000, Australia.

2. Services

Blacklyne builds and operates websites and AI reception / automation systems for local businesses. The exact scope, deliverables and pricing for your engagement are confirmed in writing (email or a signed proposal) before work begins.

3. Pricing and payment (AUD)

Unless agreed otherwise, our Australian pricing is:

• Websites: A$1,990 one-off setup, plus A$99 per month (recurring).
• Smart Reception / Full Automation: custom quote based on scope, agreed in writing before work begins.

All prices are in Australian dollars and exclusive of GST unless otherwise stated. GST is added where applicable.

Setup is invoiced before work begins. Monthly fees are invoiced in advance of each billing month. Payment is due within 7 days of the invoice date.

4. Cancellation

You may cancel the monthly subscription at any time with 30 days' notice in writing to [email protected]. The one-off setup fee is non-refundable once work has begun, except as required by the Australian Consumer Law (see clause 7).

5. Your responsibilities

• provide accurate, lawful information about your business;
• respond to feedback requests within a reasonable time so we can keep delivery on schedule;
• hold the rights to any text, images, logos and content you ask us to use;
• maintain control of your domain, hosting account and third-party logins where you own them.

6. Intellectual property

You own the content you supply. Once setup fees and any outstanding monthly fees are paid in full, you own the final, deployed website assets we delivered for you. We retain ownership of our underlying templates, code libraries and tooling, which we license to you for your use under these terms.

7. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). These include guarantees that services will be provided with due care and skill, fit for the purpose disclosed, and within a reasonable time.

If a service fails to meet a consumer guarantee under the ACL, you are entitled to remedies including, depending on the failure, a refund of fees paid, re-supply of the service, or compensation for reasonably foreseeable loss or damage.

Nothing in these terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy you have under the ACL or any other law that cannot lawfully be excluded.

8. Liability

To the extent permitted by law, our total liability for any claim arising under or in connection with the services is limited, at our option, to (a) re-supply of the service or (b) the fees you paid us in the 12 months before the claim arose. We are not liable for indirect or consequential loss, including loss of profits, revenue, goodwill or data, except where such loss cannot be excluded under the ACL.

9. Confidentiality

Each party agrees to keep confidential information of the other party private and to use it only for the purpose of performing these terms. This obligation survives termination.

10. Third-party services

We rely on third-party providers (e.g. Cloudflare for hosting, Stripe for payments, LeadConnector for scheduling). Their terms and privacy policies apply when you use those services. We are not responsible for outages or changes outside our reasonable control.

11. Governing law

These terms are governed by the laws of Western Australia. The parties submit to the non-exclusive jurisdiction of the courts of Western Australia, without prejudice to any non-derogable rights you may have as a consumer under the ACL.

12. Changes

We may update these terms from time to time. Material changes will be notified to active customers by email at least 30 days before they take effect.

13. Contact

For service or billing questions: [email protected]. For legal notices: [email protected].

Last updated: 2026-06-06.