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CASE STUDY · NDIS Provider (OT, Speech, Physio) · Perth, Western Australia · 2026
Allied Health Practice · Perth
Multi-disciplinary allied health practice with 6 therapists. Growth blocked by phone-tag on first intake.
Outcome
Plan-manager referral rate +41%
THE PROBLEM
What wasn’t working.
- Self-managed participants searched in the evening - no one reachable
- Plan managers wanted complete data on the first booking
- NDIS Practice Standards audit readiness was poorly documented
- Cancellation policy was not enforced systematically
WHAT WE BUILT
The build-out.
- Site with self-identification (participant vs. plan manager vs. support coordinator)
- Structured intake flow without plan-number over-collection (APP 3)
- Audit-ready logs of every inquiry + escalation
- Plan-manager-friendly booking confirmations with service code
WHAT CHANGED
Plan managers now arrive with direct bookings instead of three questions per case.
FAIR DEAL
You only pay when
it brings you revenue.
14 days free. No upfront. No contract. If it doesn’t work - we’re done. If it does - we talk about the next step.
14 d. free
full features · no CC
A$0 upfront
only when it works
30 min setup
we build - you work
14 day trial No contract Active in DACH + UK + AU